Veyo.Live is a Trading Style of Aspire Technology Solutions.
Aspire provide a wide variety of services to a wide range of organisations, in doing so we process data, a lot of data, some of which may contain personal information about the employees and customers of the organisations we provide services to.
Our lawful basis for processing such information other than when there is a legal obligation is legitimate interest, our interest in processing personal information is in the delivery of services for which there is a contractual agreement between Aspire and our customers.
When collecting or processing personal information Aspire play many roles, sometime we are the data controller, deciding the purpose of the processing, sometimes the data processor , processing on the instruction of a data controller and in some cases we are purely the receivers of personal information, we receive or have access to personal information, but do not process it.
Aspire Technology Solutions have created this policy to explain to any interested parties how and why we:
- Collect
- Store
- Process
- Disclose
…any of your personal information we may need to process in the delivery of our services to our customers.
Application Data Policy
We hereby provide you, as a business end user of the VEYO LIVE Contact Application (hereinafter referred to as “App”) with the below information concerning the collection of personal data when making use of the App. Personal data includes all data that relates to you personally, such as: name, address, email address or user behavior.
WHAT PERSONAL DATA WE COLLECT AND PROCESS
When downloading the App, we process the information required to download it from the respective marketplace, in particular user name, email address and the customer number of your account, time of download, payment information and individual device ID. We do not control the purpose and means for the collection of this data and are therefore not responsible for it. We only process the data to the extent necessary for downloading the App to your device and for other technical purposes related to the availability and development of the App.
Required for the provision of our service
The categories of personal data described below is processed and generated when using the App. This data is required for technical purposes to increase ease of use for App functions and to ensure stability and security.
- User information
- Contact information
- Traffic data
- Business contacts
- Device contact list (Consent required)
- Photo and Media (Consent required)
- Usage statistics (Consent required)
- Chat information
User information
When you log into our App we will process the User information connected to your profile. This data consists of: User name and password.
We process this data on the basis of a contractual obligation agreed to with your employer.
Contact information
If you contact us via email or via our contact form, we will process information required to answer your query. This data consists of: Email address and, if provided, your name and telephone number.
We process this data on the basis of our legitimate interest to answer your business related queries.
Traffic data
When using our App, traffic data will be processed. This data is required to facilitate communication. Traffic data is generated and processed automatically when end users communicate via the App and consists of: information about the participants, calling and called number, the connected IP address, the date, the time, the duration of the call, the amount of data used, and when roaming, we register the network that was used.
We process this data on the basis of a contractual obligation agreed to with the party that has provided you with access to the App. In most cases, this will be your employer.
Business contacts
When using our app, business contacts can be processed by the service for which you, your company or your employer has purchased and configured a licensed version of the VEYO LIVE communication software. The business contacts are managed and configured by your employer and, if applied, will provide you with an overview of other business end users registered by your employer.
Business contacts are access and processed after authentication and synchronization of the data with the corresponding servers.
We process this data on the basis of a contractual obligation agreed to with the party that has provided you with access to the App. In most cases, this will be your employer.
Device contact list
When you make use of certain features, we ask you for your consent to use your device contacts. We will not use this data if you do not consent. If you do not consent, you may not be able to use all functions of our App.
You may subsequently grant or withdraw your consent at any time by using the settings in the App or your operating system.
If you do consent, your device contacts will be accessible through the App. The data is stored on the device and on per single contact base the user can request to sync this data to our server to enhance the user experience.
We process this data on the basis of your consent.
Photo and Media
When you make use of certain features, our App, we ask you for your consent to use your, photos and media. We will not use this data if you do not consent. If you do not consent you may not be able to use all functions of our App.
You may subsequently grant or withdraw your consent at any time by using the settings in the App or your operating system.
If you do consent and make use of the feature, your data will can stored on our servers relating to the party that has provided you with access to the App. In most cases, this will be your employer.
We process this data on the basis of your consent.
Usage statistics
Subject to appropriate consent, our App collects anonymous usage data to determine usage-related statistical indicator that we can use for business intelligence purposes to improve our App and make it more attractive for you as a end user. The data is anonymized from the outset and cannot be associated with a identified or identifiable person at any time. You may subsequently grant or withdraw your consent at any time by using the settings in the App.
We process this data on the basis of your consent.
Chat information
When using our messaging functionality within our App, we will process the data necessary to facilitate communication, this data consists of: IP address, login data, chat messages, chat partner, status of the chat messages, transmitted files.
The data collected in the App and then synchronized with the corresponding server on which the VEYO LIVE software is installed to the extent necessary to provide the relevant functions. Only you have access to data stored solely in the App. The corresponding party that has provided you with access to the App, has access to the data located on the server.
We process this data on the basis of a contractual obligation agreed to with the party that has provided you with access to the App. In most cases, this will be your employer.
WHO WE SHARE DATA WITH
In certain circumstances, for example due to legislation, it may be necessary to pass on information to the authorities. Disclosure may also take place if necessary to establish or defend legal claims.
Aspire Technology Solutions is a group of undertakings located within the EEA, as part of our group wide activities we can share aggregated usage statistics about our customers and end-users in the form of business intelligence and statistics with members of the group. We do this on the basis of group wide agreements, where we have mapped the transfers and designated the responsibility for compliance with the data protection law amongst the members.
In order to communicate via our App, it is necessary for us to transmit traffic data via operators. Aspire Technology Solutions uses several European infrastructure providers, and these operators therefore process personal data. These operators are independently data controllers for the processing of data within their respective networks.
We might also pass on your personal information to internal or external third parties acting as (sub) data processors for us, this could be in relation to the hosting of your data, our chat functionality, business intelligence analyses, etc.
STORAGE AND RETENTION
All data is stored on servers within the EEA and your personal data is therefore not subject to international transfers to third countries without an adequacy decision.
Uninstalling the App permanently deletes all data in the App. We have no influence over, and are therefore not responsible for, the duration for which data is stored on the servers.
SECURITY
Aspire Technology Solutions has implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, alteration or destruction. Only authorized Aspire Technology Solutions personnel are provided access to personal data and these employees are contractually or statutory obliged to ensure confidentiality of this data.
Aspire Technology Solutions will implement appropriate technical and organizational measures to ensure that the processing of your personal data is performed in accordance with data protection law, in particular ensuring an appropriate level of security.
The App uses SSL encryption for the data and audio connection to the server. The data is therefore not accessible by third parties.
General Terms
Aspire is committed to protecting any personal information we may process in the delivery of services to our customers. This Privacy Policy relates to our use of any personal information we may process via some of the following services Aspire provide:
- Aspire online portal
- ISP Connectivity Solutions
- Infrastructure Solutions
- Managed services including: Realcare IT support, Hosted Voice & Telephony, services, Hosted Exchange services, Online Backup services
It also relates to our use of any personal information you provide to us by phone, SMS, email, in letters or other correspondence and in person.
In order to provide you with the full range of Aspire services, we sometimes need to process information about you, this policy explains the following…
- What information Aspire may process about you
- How Aspire may use information we process about you
- When Aspire may use your details to contact you
- Whether Aspire will disclose your details to anyone else
- Your choices regarding personal information you provide to us.
Aspire are committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information, including the General Data Protection Regulations (these laws are referred to collectively in this Privacy policy as the “data protection laws”). All services provided by Aspire potentially hold an element of security risk, if you have any concerns that the accounts of services Aspire provide have been compromised, please contact our Service desk to report this as soon as possible.
Who are we?
What information will Aspire process about me?
When your business participate in, access or sign up to any of Aspire’s services, activities or online content we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or IP address, as well as information provided for the provision and use of Aspire provided services. (such as email address if we provide a hosted exchange service or telephone number if we provide hosted voice or telephony services, we also need to hold basic information such as name, email and telephone numbers within our CRM system for supporting services provided by Aspire)
How will Aspire use the information it processes about me?
Aspire may use your personal information for a number of purposes including the following:
- to deliver the services we provide to you and your business,
- to provide you with information about your services and to deal with your requests and enquiries in relation to your services:
- to improve and provide you with the most user-friendly service experience.
- for “service administration purposes”, which means that Aspire may contact you for reasons related to the service, activity or requests regarding additional services (e.g to provide you with password reminders, to notify that a particular service has planned maintenance, to notify you of updates to our privacy policy or general terms & conditions.)
- to use IP addresses and device identifiers to provide services or to block disruptive use.
- for analysis and research purposes so that we may improve the services offered by Aspire.
Where Aspire proposes using your personal information for any other uses other than in the delivery of services provided by Aspire we will ensure that you are notified.
When will Aspire contact me?
Aspire may contact you:
- in relation to any service that Aspire deliver to you/your organisation, in order to ensure that Aspire can deliver the services. (e.g if you report a fault, or we determine a fault, we may contact you to investigate the issue further, Aspire may send you reports or information in relationship to services provided)
- in relation to any correspondence we receive from you or any comment, feedback or complaint you make about Aspire products or services
- to invite you to participate in surveys about Aspire services (participation is always voluntary)
- to update you in any changes to Aspire policies and practices
- for marketing purposes relating to services Aspire provide
Will Aspire share my personal information with anyone else?
Aspire will never share your personal information without your approval, except where disclosure is required or permitted by law (for example government bodies, law enforcement agencies or emergency services.), it is inherent in the function of the service being delivered (such as visibility of an e-mail address on a hosted mail service to other hosted service users) or as described below.
Offensive or inappropriate content
If you post, submit or send content which may reasonably be deemed to be offensive, inappropriate or objectionable anywhere on or to Aspire systems or websites or otherwise engage in any disruptive behaviour on any Aspire service, Aspire may remove and if applicable, report such content.
3rd party sharing
When there is a requirement for Aspire to share data with a 3rd party in delivery of a service, and this sharing has been approved by the Data controller as a requirement of the Service to be provided, Aspire will take appropriate steps to ensure the integrity of the 3rd party’s security.
How long will Aspire keep my information?
We will hold your information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant contract you / your organisation hold with Aspire.
Can I delete my data?
Any requests to delete data that Aspire may process on behalf of your organisation (this is the organisation through which you have the relationship with Aspire) or that may contain personal information about you and is processed in the delivery of services provided to your organisation, should be made to the data protection officer of the organisation.
Can I find out what personal information Aspire holds about me?
I hope that the information provided has given a good understanding of the potential personal information Aspire may hold about you. If under the Data Protection Law you wish to request a copy of the personal information about you, that Aspire processes in the delivery of services to an organisation or business, the request should be made to the Data protection officer of that organisation or business.
Every individual does have the right to request this information direct from any business regardless of relationship. You have the right to request a copy of the personal information Aspire may hold about you and have any inaccuracies corrected. (we require you to prove your identity with 2 pieces of approved identification). We will use reasonable efforts consistent with our legal duty to supply, correct, modify or delete personal information about you on files that do not relate to or negatively impact a direct service in delivery and for which consent has previously been determined. Please direct any requests and questions to the following address info@aspirets.com . We will need two copies of forms of identification, which can include:
- Valid Passport
- Valid Driving licence
- Birth certificate
- Utility bill (from the last 3 months)
- Current vehicle registration document
- Bank statement (from the last 3 months)
Changes to Aspire’s Privacy Policy
This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to Aspire. The date of the most recent revisions will appear on this page. If you do not agree to these changes or how Aspire process data containing personal information on behalf of your organisation, please liaise with the data protection officer of your organisation. If material changes are made to the Privacy Policy, for instance affecting how we would like to use your personal information, we will provide a prominent notice (including, for certain services, email notification for privacy policy changes.)